Frequently Asked Questions

This is by far the most common question. If kept in water and you follow our Tree Care Guide, you can expect between 3 to 5 weeks of freshness.

1. When you get your tree home, lay it down and cut about 1cm off the base of the trunk — this allows the tree to drink.
2. While it is lying down, attach your Cinco stand. Watch the video here →
3. Leave the net on and carry the tree to its spot inside the house.
4. Fill the stand with water, then remove the net.
5. Rotate the tree to find its best side, then wait a couple of hours before decorating.

When you place your order you'll receive a confirmation email with your elected collection date. Please add this to your calendar.

You can only change your date by emailing us and receiving a written confirmation. Minimum one week's notice is required, though changes may not always be possible.

Byron Bay customers can collect their tree from St Finbarr's Primary School on Sundays between 11am and midday.

Yes! Simply elect this option when ordering your tree.

We'll send you a text message between Christmas and New Year letting you know which day in the first week of January we'll be doing collections in your area.

We take pride in the quality of every tree, though on very rare occasions one may slip through. If you're unhappy, please email us with a photo and description before heading to social media — we want the chance to make it right.

Please keep in mind that trees are natural, living products and some variation is normal. Refunds and replacements are handled on a case-by-case basis. Gold Coast Christmas Trees reserves the right to rely on this policy to refuse a refund or replacement.